Claims

You can submit a claim for a compensation payment to us from 15 June 2021 until 14 June 2023 at the latest. We will not handle any new claims submitted on or after 15 June 2023.

How do you submit a claim?

Before submitting a claim please read the Conditions.

The claim procedure consists of 6 steps.

  • Step 1: Request a claim form
  • Step 2: Fill in the form and add the necessary documents
  • Step 3: Demonstrate your family relationship
  • Step 4: Submit your claim (there are five possible ways to do this)
  • Step 5: Handling of your claim
  • Step 6: Follow-up

FAQ

  • Tell us who you are, where you live and the best way for us to contact you.
    Provide proof of your identity by means of an authenticated copy of your passport or identity card (you can have a copy authenticated by the municipality or a notary).* Alternatively, you can show us your passport or identity card at our office in The Hague (the Netherlands) or in Sarajevo (Bosnia).
  • Provide the name of your deceased relative. Include a copy of his death certificate.

* If you are sending an authenticated copy of a non-Bosnian passport or identity card, please make sure that the personal identification number (such as a citizen service number) is illegible on the copy.

Tell us how you were related to the victim. We ask you to provide the following written documents to demonstrate your family relationship with the victim.

  • If you were the wife of the victim at the time of his death:
    • a copy of a marriage certificate showing that you had a marital relationship with the victim.
  • If you had a cohabitation relationship of at least three years with the victim at the time of his death:
    • A copy of a document or a written statement by two witnesses, showing that at the time of the victim’s death you had cohabited with him without being married for three years or more. The witnesses must have given their statements to a municipal official or a civil-law notary.
  • If you had a cohabitation relationship of less than three years with the victim at the time of his death:
    • a copy of a child’s birth certificate, showing that the child was born from the cohabitation relationship within the three years preceding the victim’s death.
  • If you are a child of a victim:
    • a copy of your birth certificate, showing that you are a child of the victim.
  • If you are a victim’s parent:
    •  a copy of the victim’s birth certificate showing that you are his parent.
  • If you are the brother or sister of the victim:
    • a copy of your birth certificate and of the victim’s birth certificate, which together show that you are a brother or sister of the victim.

If you are a different surviving relative, with a family relationship that is not mentioned above:

  •  You can choose the way in which you demonstrate that:
    • you are a surviving relative of the victim;
    • you suffered damages due the death of the victim.

Sign your claim and send the claim form and the required documents to the Commission:

  • By e-mail to office@nccpotocari.nl
  • By post to the office in Sarajevo (Bosnia) or The Hague (the Netherlands)
  • By submitting them in person at our office in Sarajevo (Bosnia) or The Hague (the Netherlands)
  • By fax to +31 70 326 22 12
  • Submit through ShareFile: contact office@nccpotocari.nl to request a link to upload your request

You will receive confirmation of receipt once we have registered the request. If your request is incomplete, e.g. a birth certificate is missing, an acknowledgement will be sent asking you to provide the missing information.

 

Is it not immediately clear that your surviving relative was at the UN compound on the day in question? But your relative was last seen in Potočari according to reliable sources? In that case the committee asks you to prove with convincing information or witness statements that the victim was inside the fence of the UN compound in Potočari on the afternoon of 13 July 1995. According to reliable sources, was your family member last seen in the woods? If so, we will reject your request.

 

Important to know: You should take into account that under the Arrangement a brother or sister of a victim who has been awarded compensation, cannot receive a second compensation. Only the wife or partner, the parents and children who have a first-degree family relationship with more than one victim, can receive more than one compensation. This means: If you sign the settlement agreement as a brother or sister, you are not eligible for any other compensation. If you sign the settlement agreement as a first-degree relative, you can no longer receive compensation for your brother or sister.

 

We aim to process your request within six months of receiving all necessary information. The target period is from the time when all information is received.

 

You can find out more about our procedures in the Implementation Protocol.

We will assess the information provided in the claim form

  • Is it likely that the surviving relative was in the Dutchbat compound in the late afternoon of 13 July 1995?
  • Is there a recognised family relationship as mentioned in the arrangement?


All the information is complete and accurate

You are eligible for compensation.

There are still some ambiguities

We will write to you to ask you for further information.

The further information that you provided is not convincing

You are not eligible for compensation.

Eligible for compensation

  • You will receive a letter from us, notifying you of our decision and providing two copies of a settlement agreement.
  • By signing the agreement, you grant full and final discharge. Read more about what that means under Conditions.
  • Do you approve the agreement? Fill in your bank details, sign both copies and send one by post to the Commission in Sarajevo (Bosnia) or The Hague (the Netherlands). Note your bank account number in the agreement.
  • We will ask the Ministry of Defence to pay the compensation into your bank account.
  • You will receive the compensation payment within 4 weeks after your signed settlement agreement has been returned to us.

Not eligible for compensation

  • You will receive a registered letter, notifying you of the reason(s) for denying your claim.
  • It is not possible to lodge an objection or seek judicial review of this decision.

The claim procedure at a glance

Infographic English (PDF: 83.8 KB)

What does a witness statement have to comply with?

We have asked you to provide additional information because it is not clear from the outset that the victim was at the UN compound in Potočari on the afternoon of 13 July 1995. You must submit factual data and verifiable information. If you want to make the presence of a victim plausible with the help of witnesses, we will check the statements very carefully. Witness statements must meet the following requirements:

FAQ

There must be at least two written statements from witnesses. A statement from the applicant himself does not count here. The witnesses must have given their testimony separately from each other. They must be able to testify from their own observation about the presence of the victim at the UN compound in Potočari on the afternoon of 13 July 1995. Those witnesses must give their testimony in the presence of a municipal official or notary public.

The witnesses must testify as extensively as possible about what they know about the presence of the victim at the UN compound in Potočari on 13 July 1995. The statements must contain as much factual data and verifiable information as possible. The mere statement that the victim was present at the UN compound in Potočari on the afternoon of 13 July 1995 is not sufficient.

The witness statement should contain factual information and address the following questions as far as possible.

  • How does the witness know the victim? Is there a family relationship, and if so, which one?
  • Was the witness himself at the UN compound? If so, how did the witness get there?
  • Was the witness working at the UN compound? If so, what was his/her position?
  • Was the witness’ presence at the UN compound documented anywhere?
  • Was the witness together with the victim when he/she arrived at the UN compound? When exactly was this?
  • What exactly did the place look like where the witness and the victim member arrived? Can the witness describe as precisely as possible how he/she and the victim entered the compound?
  • If the witness did not arrive with the victim, when did the witness first and last see victim?
  • At what exact location did the witness see the victim? Can the witness describe as exactly as possible what the place looked like where the witness and the victim were when they saw each other?
  • From when to when was the witness at the UN compound? Was the witness near the victim all the time or was the victim also away from the witness’ sight for periods of time?
  • When and how did the witness him(her)self leave Potočari?
  • What exactly can the witness tell about the events on July 13, 1995 in Potočari?
  • What can the witness tell about the deportation?
  • When did the witness last see the victim?
  • Did the witness see the victim leave? If so, when was that?
  • Did the witness see the victim fall into the hands of the Bosnian Serbs?
  • When and by what means did the victim enter the UN compound? How did the witness learn about the UN Compound?
  • Was the witness at the UN compound on July 13, 1995? What exactly can the witness tell about that day? Can the witness explain in as much detail as possible the actual events of that day. What exactly did the witness see?

The NCCP tests all witness statements very thoroughly