Claims

You can submit a claim for a compensation payment to us from 15 June 2021 until 14 June 2023 at the latest. We will not handle any new claims submitted on or after 15 June 2023.

How do you submit a claim?

Before submitting a claim please read the Conditions.

 

The claim procedure consists of 6 steps.

  • Step 1: Request a claim form
  • Step 2: Fill in the form and add the necessary documents
  • Step 3: Demonstrate your family relationship
  • Step 4: Submit your claim (there are five possible ways to do this)
  • Step 5: Handling of your claim
  • Step 6: Follow-up

FAQ

  • Tell us who you are, where you live and the best way for us to contact you.
    Provide proof of your identity by means of an authenticated copy of your passport or identity card (you can have a copy authenticated by the municipality or a notary).* Alternatively, you can show us your passport or identity card at our office in The Hague (the Netherlands) or in Sarajevo (Bosnia).
  • Provide the name of your deceased relative. Include a copy of his death certificate.

 

* If you are sending an authenticated copy of a non-Bosnian passport or identity card, please make sure that the personal identification number (such as a citizen service number) is illegible on the copy.

Tell us how you were related to the victim. We ask you to provide the following written documents to demonstrate your family relationship with the victim.

 

  • If you were the wife of the victim at the time of his death:
    • a copy of a marriage certificate showing that you had a marital relationship with the victim.
  • If you had a cohabitation relationship of at least three years with the victim at the time of his death:
    • A copy of a document or a written statement by two witnesses, showing that at the time of the victim’s death you had cohabited with him without being married for three years or more. The witnesses must have given their statements to a municipal official or a civil-law notary.
  • If you had a cohabitation relationship of less than three years with the victim at the time of his death:
    • a copy of a child’s birth certificate, showing that the child was born from the cohabitation relationship within the three years preceding the victim’s death.
  • If you are a child of a victim:
    • a copy of your birth certificate, showing that you are a child of the victim.
  • If you are a victim’s parent:
    •  a copy of the victim’s birth certificate showing that you are his parent.
  • If you are the brother or sister of the victim:
    • a copy of your birth certificate and of the victim’s birth certificate, which together show that you are a brother or sister of the victim.

If you are a different surviving relative, with a family relationship that is not mentioned above:

  •  You can choose the way in which you demonstrate that:
    • you are a surviving relative of the victim;
    • you suffered damages due the death of the victim.

Sign your claim and send the claim form and the required documents to the Commission:

 

  • By e-mail to office@nccpotocari.nl
  • By post to the office in Sarajevo (Bosnia) or The Hague (the Netherlands)
  • By submitting them in person at our office in Sarajevo (Bosnia) or The Hague (the Netherlands)
  • By fax to +31 70 326 22 12
  • Submit through ShareFile: contact office@nccpotocari.nl to request a link to upload your request

You will receive confirmation of receipt once we receive your claim. If your claim is incomplete, the confirmation of receipt will also ask you to supply the information that is lacking. We aim to decide on your claim within three months after receipt of all the necessary information.
You can find out more about our procedures in the Implementation Protocol.

We will assess the information provided in the claim form

  • Is it likely that the surviving relative was in the Dutchbat compound in the late afternoon of 13 July 1995?
  • Is there a recognised family relationship as mentioned in the arrangement?

All the information is complete and accurate

You are eligible for compensation.

There are still some ambiguities

We will write to you to ask you for further information.

The further information that you provided is not convincing

You are not eligible for compensation.

Eligible for compensation

  • You will receive a letter from us, notifying you of our decision and providing two copies of a settlement agreement.
  • By signing the agreement, you grant full and final discharge. Read more about what that means under Conditions.
  • Do you approve the agreement? Fill in your bank details, sign both copies and send one by post to the Commission in Sarajevo (Bosnia) or The Hague (the Netherlands). Note your bank account number in the agreement.
  • We will ask the Ministry of Defence to pay the compensation into your bank account.
  • You will receive the compensation payment within 4 weeks after your signed settlement agreement has been returned to us.

Not eligible for compensation

  • You will receive a registered letter, notifying you of the reason(s) for denying your claim.
  • It is not possible to lodge an objection or seek judicial review of this decision.

The claim procedure at a glance

Infographic English (PDF: 83.8 KB)